Welcome to Our Reviews Page
On our reviews page, we believe in transparency and the value of customer feedback. Here, we provide an overview of how our clients feel about the services we offer at Alliance Air Service. We strive for excellence in every project, whether it’s HVAC installation, repair, or maintenance, and customer satisfaction is our highest priority. This page serves as a platform for new and prospective clients to gauge the quality of our work through the experiences of others.
I had Alliance Air install a new furnace and AC in my home, and I’m really happy! Tom and the team were very professional, arrived on time, and finished without any delays. They did a great job, and everything is working perfectly. They also answered all my questions and kept me informed throughout the process. I highly recommend their services!
I called Tom, the owner, to set up an appointment for an estimate on installing a brand new air system. I had already received one estimate and was planning on getting three. However, Tom’s estimate was so good, I contracted with him on the spot. Two days later his crew of three workers showed up and got right to work. They worked diligently and effectively all day to install my new system. They consulted with me every step of the way. When, at the end of the day they tested the system, it fired up perfectly. Two days later San Jose had our September heat wave, and I was thrilled to enjoy my air conditioned house.
We had our downstairs AC unit replaced and installed last year. The price was great and the installation process was professional and pleasant. The compressor of our upstairs unit broke a few days ago, Jesse came in the same day after receiving our call, and fixed it promptly by replacing the worn out capacitor. Charge of Service and parts is very reasonable for the urgent service call. Highly recommended!
I recently had a furnace installed in my house and I couldn't be happier with the experience. The customer service was excellent from start to finish, with clear communication and prompt responses to all my inquiries. The installation team was professional, efficient, and respectful of my home. The quality of the installation was top-notch, and my new furnace is working perfectly. I highly recommend Tom and his team for anyone in need of heating services.
After talking to 6 vendors I picked Tom. I was quite surprised Tom turned out to be the most professional and the cheapest (totally unexpected). Based on my research I knew exactly what I wanted, a Carrier 58TP1A five ton two stage furnace. Tom and team did an excellent job of getting the unit and installing it, wrapping the ducts, installing a filter box and cleaning up all within a few hours. If there was an option to give six stars I would have given it!
Why Reviews Matter to Us
Reviews are integral to our continuous improvement and customer service. They help us understand what we’re doing right and where we can make enhancements to meet and exceed our client’s expectations. Each review is an opportunity for us to learn and grow as a company. We are committed to providing the best possible service and value each piece of feedback we receive.
How We Collect Reviews
We encourage all of our clients to share their experiences with our services. Feedback can be provided directly to our team after a project or via email. We also monitor various reputable platforms where clients are known to leave reviews about businesses. By collecting reviews from multiple sources, we ensure a comprehensive understanding of our clients’ satisfaction levels.
Our Response to Reviews
We take every review seriously and make it a point to respond to feedback whenever possible. Positive reviews inspire us to maintain our high standards of service, while constructive criticism is seen as a valuable tool for improvement. Our team closely examines each review to identify areas for growth and to implement necessary changes. This proactive approach allows us to continually refine our services and customer interactions.
If you have recently used our services and would like to leave a review, please don’t hesitate to reach out to us or leave your feedback on a reputable review site. Your opinions are invaluable to us and future clients looking for reliable HVAC services. For more information on our services or to schedule an appointment, please contact Alliance Air Service today.